Privacy Policy

Welcome to Viavela, the home of quality hand-poured candles. This Privacy Policy outlines our commitment to protecting your data and ensuring a secure and personalized experience when you interact with our website.

Our Promises to You:

  • Data Usage: We use your data solely to enhance and improve your experience with us. We never sell any information to third parties.
  • Data Security: We prioritize the security of your data and implement measures to keep it secure.
  • Communication Preferences: You have control over when and how you hear from us. You can also request the removal of your data.
  • Data Retention: We only keep necessary data for order processing or marketing communications. Once no longer needed, the data is promptly removed.


How We Use Your Information:

  • Your Name and Contact Details: Used for delivering purchases, sending service messages (e.g., order updates), and notifying you about new products with your permission.
  • Payment Information: Processed securely by a third-party payment provider, and we do not store your card details.
  • Contact History: A history of your interactions with us, utilized for customer service and support.
  • Purchase History and Saved Items: Stored for order processing and customer service.
  • Device Information: Information about your device and browsing activity to improve our website and protect against malicious use.
  • Guest Lists for Wedding Stationery: Used exclusively for order processing, such as printing guests' names on stationery.
  • Responses to Surveys, Competitions, and Promotions: Used for running and processing these activities.

Sharing Your Information:

We do not sell your personal data to third parties. However, we share data with essential service providers for order fulfillment and business operation.

Marketing Messages:

With your permission, we send marketing messages by email to keep you informed about promotions and new products. You can unsubscribe at any time.

Online Advertising:

We engage in online advertising to promote new products. Ads may be based on your information or previous website use.

Keeping Your Information:


We retain your information for as long as you have an account with us or as needed for order fulfillment.

Cookies:

We use cookies for website functionality, analytics, preferences, and advertising. By using our site, you agree to the use of these cookies.

Changes to this Policy:

This Privacy Policy may be updated to reflect changes in data processing. Please check this page periodically for updates.

Thank you for entrusting us with your data. We value your trust and are committed to protecting your privacy.

For any inquiries or concerns, please contact us at viavelacandles@gmail.com.